Getting Started

FrontdeQ is an AI-powered receptionist for salons that answers phone calls, remembers your clients, books appointments in Square, and handles every interaction with the personality and knowledge of your best front-desk person.

Quick Start

1. Sign up at app.frontdeq.com
2. Connect Square to give the AI access to your services, team, and calendar
3. Configure your business name, greeting, and custom instructions
4. Choose a voice for your receptionist
5. Forward your phone to the provisioned number

Your AI receptionist is now live. Every inbound call will be answered, and bookings will appear directly in your Square calendar.

How It Works

When a call comes in:

1. The AI greets the caller with your custom greeting, using the personality you defined
2. It looks up the caller's phone number in Square to recognize returning clients
3. It recalls their preferences, past visits, and personal details from previous calls
4. It understands what the caller wants (book, reschedule, cancel, ask a question)
5. It checks real-time availability in your Square calendar
6. It books the appointment and sends an SMS confirmation
7. After the call, it extracts and saves any new details the client shared for next time

What the AI Can Do

• Book appointments directly in Square with the right service, stylist, and time
• Reschedule existing appointments by looking up the booking and finding new availability
• Recognize returning clients by phone number and greet them by name
• Remember client details across calls — preferred stylist, scheduling habits, service preferences, life events
• Answer FAQs about your hours, location, services, and policies
• Transfer to a human when the caller asks or when the situation needs escalation
• Speak English and Spanish and detect the caller's language automatically

Customize Your Receptionist

FrontdeQ lets you shape your AI receptionist across three layers:

• Personality — Define the tone, warmth, and communication style. Is your salon upscale and polished, or relaxed and friendly? Your receptionist matches.
• Procedures — Set the rules for how it handles bookings, reschedules, cancellations, pricing questions, and escalations. Your workflows, not generic scripts.
• Salon Knowledge — Tell it about your staff, their specialties, your policies, parking instructions, FAQs, and anything a great receptionist would know after months on the job.

Edit all three from your dashboard at any time. Changes take effect on the next call.

Client Memory

After every call, FrontdeQ automatically remembers the important things your clients share:

• Preferences — "prefers Maria for color", "likes mornings"
• Relationships — "referred by Jessica", "always books with Alex"
• Life events — "getting married in October", "just moved to the area"
• Service notes — "extra toner last time", "sensitive scalp"
• Feedback — "loved the new product line"

The next time that client calls, your receptionist picks up where you left off. You can browse, edit, or delete any memory from your dashboard.

What You'll See in Your Dashboard

• Call log with every call's duration, intent, and outcome
• Recordings of every call for quality review
• Sentiment analysis showing caller satisfaction
• Booking success rate tracking how many calls result in appointments
• Client memories — browse what the AI remembers about each client
• Identity editor — customize personality, procedures, and salon knowledge

Emotional Intelligence

Your AI receptionist reads the room. It adapts its tone and pace based on how the caller sounds:

• Rushed callers get direct, efficient responses — no unnecessary small talk
• Chatty callers get warmth and personality — the AI leans into conversation
• Anxious first-time callers get gentle guidance and reassurance
• Frustrated callers get immediate acknowledgment and calm, solution-focused help
• Excited callers (weddings, events) get matched energy and enthusiasm

This happens automatically. No configuration needed. You can further tune the behavior in your Personality settings.

Proactive Suggestions

Great receptionists boost revenue by suggesting relevant add-ons. Your AI receptionist does the same:

• Suggests complementary services during booking (e.g., deep conditioning with a color appointment)
• Mentions promotions or new services when relevant
• Keeps suggestions to one per call — helpful, never pushy
• You can configure specific add-ons and pairings in your Salon Knowledge settings

Self-Improving Quality

Your AI receptionist gets better every day — automatically. Here's how:

1. Every call scored: A nightly evaluation scores each call on 7 dimensions — greeting quality, tone adaptation, intent resolution, booking execution, memory usage, upselling, and compliance
2. Patterns identified: The system looks across all calls to find recurring issues — questions callers keep asking that the AI can't answer, tone mismatches, missed upsell opportunities
3. Improvements proposed: Specific changes to your receptionist's personality, procedures, or knowledge are drafted automatically, with clear rationale and the number of calls affected
4. You decide: Review suggestions in your Call Quality dashboard. Accept with one click to apply the change, or dismiss. Every accepted change is version-tracked.

This is the flywheel: more calls → better QA data → better suggestions → better receptionist → happier clients → more calls.

Requirements

• A Square account with Appointments enabled
• A business phone number that supports call forwarding
• 5 minutes to complete the setup wizard