Multilingual Support

FrontdeQ answers calls in English, Spanish and Portuguese. The AI detects the caller's language from their first sentence and responds in that language for the rest of the conversation.

How Detection Works

When a call connects, the AI greets in the salon's default language (usually English). As soon as the caller speaks, the AI classifies the language and adjusts.

If the caller opens in Spanish:

Caller:  Hola, quiero hacer una cita.
Agent:   ¡Hola! Con mucho gusto. ¿Qué servicio le gustaría reservar?

The agent's greeting is in English, but the first full response is in Spanish — same tone, same warmth, same flow.

Code-Switching

Real bilingual callers frequently mix languages. The AI follows the dominant language of the latest turn. If the caller switches from Spanish to English mid-sentence, the AI follows on the next turn.

Caller:  Quiero hacer una cita para un corte. Actually, is there
         a Saturday slot?
Agent:   Yes, Saturday has several openings. What time works for you?

The caller code-switched to English, and the AI stays in English from that point. If the caller swings back to Spanish on the next turn, the AI follows again.

What Carries Across Languages

• Client memory. Memories are language-agnostic. If a client booked three times in English and then calls in Spanish, their memories (preferred stylist, scheduling habits) are still available.
• Square integration. Service names, stylist names, and availability are the same regardless of language. The AI translates them naturally ("color" in English becomes "color" or "tinte" depending on the Spanish context).
• Confirmation and consent. Appointment readbacks, changes and separate text choices use the same protected steps in each supported language.

Language and Voice Settings

The receptionist follows the caller's current language. The reviewed voice configuration supports English, Latin American Spanish and Brazilian Portuguese. Voice and transcription settings are managed internally; salon owners can describe their preferred greeting and speaking style in Salon information.

Known Limitations

Languages supported: English, Spanish and Portuguese. Other languages are outside the tested configuration. If a caller speaks a language FrontdeQ doesn't understand, the AI politely asks if they'd prefer to be transferred to a staff member.

No real-time interpretation between caller and salon owner. The AI responds directly to the caller in their language. If you want a Spanish-to-English transcript of a call for your records, the dashboard shows both the original transcript and an English-language summary (auto-generated by the post-call analysis).

Accent robustness. The voice model handles standard Latin American Spanish best. Strong regional accents (e.g., certain Caribbean or Andean variants) may occasionally cause misrecognition. If a specific caller repeatedly has issues, check the transcript to see if their speech is being parsed correctly.

Mixed-language bookings. The service catalog is typically in English (the language Square uses). When a Spanish-speaking caller books a "haircut," the AI maps "corte de pelo" to the English service name in Square. This works reliably for common services, may falter for unusual or salon-specific service names. If a service doesn't map cleanly, the AI will ask for clarification.

Testing Multilingual Support

The fastest way to verify Spanish works on your salon:

1. Call your FrontdeQ phone number
2. Open in Spanish: "Hola, ¿a qué hora abren mañana?"
3. Confirm the AI responds in Spanish
4. Switch to English mid-call: "Actually, can you check availability for a haircut this week?"
5. Confirm the AI follows the language switch

All of this should work out of the box, no configuration required.

What You'll See in the Dashboard

Each call's transcript shows the original language. Alongside it:

• English summary — auto-generated, 1-3 sentences describing the call's outcome
• Intent classification — works the same way regardless of language (booking, reschedule, cancel, pricing, etc.)
• Verified outcomes — appointment status comes from business results, not the language classifier

For salon owners who don't speak Spanish, the English summary is enough to review the outcome of every Spanish call without needing a transcript translation service.